1. Overview

This Refund Policy outlines the terms under which subscription fees and other payments made to InvoisPlus for the use of our cloud-based invoicing platform may be refunded.

By subscribing to or making payments for any InvoisPlus services, you agree to the terms stated in this policy.

2. Subscription Fees

All subscription payments made for InvoisPlus services are billed in advance on a monthly or annual basis via our integrated third-party payment gateway.

Once a subscription plan has been activated and access to the platform has been granted, the subscription fee is generally non-refundable, except under the conditions stated below.

3. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • Duplicate payment made due to technical error

  • Incorrect billing amount charged

  • Subscription cancellation requested within 7 days of initial purchase (Annual Plans only)

  • Failure of service activation due to verified system error

Refund requests must be submitted within 7 days from the date of the transaction.

4. Non-Refundable Conditions

Refunds will not be provided in the following cases:

  • Change of mind after purchase

  • Partial usage of subscription period

  • Failure to cancel subscription before renewal date

  • Temporary inability to access the platform due to internet issues

  • Account suspension due to violation of Terms & Conditions

  • Custom development or enterprise onboarding services

  • Downgrade of subscription plan during active billing cycle

5. Subscription Cancellation

Users may cancel their subscription at any time through their account dashboard or by contacting support.

Upon cancellation:

  • Access to the platform will remain active until the end of the current billing cycle

  • No refund will be issued for any unused portion of the subscription period

6. Service Downtime

In the event of prolonged system downtime or failure to meet service availability commitments, InvoisPlus may, at its discretion:

  • Offer service credits

  • Extend subscription validity

  • Provide partial refund for affected billing period

7. Refund Processing

Approved refunds will be:

  • Processed through the original payment method

  • Initiated within 7–14 business days after approval

  • Subject to processing time by the payment gateway provider or issuing bank

Transaction fees charged by third-party payment processors may be deducted from the refundable amount where applicable.

8. Chargebacks

Users are advised to contact InvoisPlus support before initiating any chargeback request through their bank or payment provider.

Unauthorized or fraudulent chargebacks may result in:

  • Immediate account suspension

  • Permanent termination of services

  • Restriction from future subscriptions

9. Contact for Refund Requests

All refund requests must be submitted via email with the following details:

  • Account Name

  • Registered Email Address

  • Transaction ID

  • Reason for Refund Request

📧 billing@invoispls.my
🌐 https://invoispls.my

10. Policy Updates

InvoisPlus reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.